Protocall Management IT Consulting has built a trusted reputation in IT helpdesk support, both in-house and remotely. Our support packages range from overflow options through to continued technical assistance and each service can be tailored to meet our client’s individual budgets and requirements.
Our team of technical support staff works on a rota basis meaning that 24/7 support is available should it be needed. Many of our clients use a combination of IT helpdesk consultants and IT engineers to ensure complete coverage, whether that be from traditional break/fix support through to answering user questions.
We follow strict SLA timings and have a 99% fix rate for all remote issues and in the unlikely event that an issue is not resolved, our trusted engineers are ready for deployment as quickly as possible to your onsite facility. Our IT team have the extensive and advanced technical knowledge and has previously worked with an array of communication systems, software packages, and processes, ensuring that you have the best support available.
Our help desk solutions always prioritise work streams based on the severity of an issue and complete each task with a progress or resolution report that is easily accessible on a mainframe system.
“Protocall Management IT Consulting was on hand at every stage of our transition and made the process as simple as possible, whilst offering invariable advice”.
“It has made such a difference to our organisation having an IT helpdesk service who are able to resolve issues quickly and accurately”.
“Our IT resolution times have been excellent since starting using Protocall Management IT Consulting. We only wish we had used them sooner”.
Our customer care team are waiting to hear from you, so feel free to send us an email and we will be in touch as soon as we can.